SHIPPING & RETURNS
SHIPPING POLICY
Hartmere London aims to process and dispatch orders as quickly as possible. Delivery times and shipping costs may vary depending on the destination, selected delivery method and product availability, and the relevant information will be shown during checkout where applicable. Once your order has been dispatched, you may receive tracking details by email. Please ensure that your delivery information is correct before completing your purchase, as Hartmere London cannot be responsible for delays caused by incorrect or incomplete address details.
RETURN & EXCHANGE POLICY
We want you to be satisfied with your purchase. Eligible items may be returned or exchanged within the applicable return period, provided they are unused, unworn, undamaged and returned in their original condition with any packaging, tags or accessories included. Customers should contact Hartmere London before returning an item so that we can provide the appropriate instructions. Certain products may be excluded from returns for hygiene or other legal reasons. Refunds, where approved, will normally be issued to the original payment method after the returned item has been received and inspected.