TERMS & CONDITIONS
CUSTOMER CARE
At Hartmere London, we are committed to providing a reliable and professional customer experience. If you have any questions about our products, orders, deliveries, returns, or payments, our customer service team is available to assist you.
We aim to respond to all enquiries as quickly as possible and to resolve any issues in a fair, clear, and efficient manner.
For support, please contact us using the email address provided on our website.
WHOLESALE INQUIRIES
Hartmere London welcomes wholesale enquiries from retailers, boutiques, distributors, and other businesses interested in offering our products.
If you would like to discuss wholesale opportunities, bulk orders, product availability, pricing, or potential partnerships, please contact us by email with your business details and enquiry.
Our team will review your request and provide further information regarding availability, terms, minimum order quantities, and commercial conditions where applicable.
PRIVACY & SAFETY
Hartmere London respects your privacy and is committed to protecting your personal information.
We may collect information such as your name, email address, billing and delivery details, telephone number, and other information required to process your order or provide customer support.
Your information may be used to process purchases, verify payments, manage deliveries, respond to enquiries, prevent fraud, and improve our services.
We may use trusted third-party service providers to process payments, deliver orders, or support the operation of our website. We do not sell your personal information to third parties.
We take reasonable measures to protect customer information and use it only in accordance with applicable data protection laws and our privacy practices.
PAYMENT METHODS
Hartmere London currently accepts the following payment methods:
Credit / Debit Cards
PayPal
Offline Payments
All payments must be successfully authorised or confirmed before an order can be processed.
Payments made through third-party providers are subject to the security measures, terms, and privacy policies of those providers.
Hartmere London reserves the right to cancel or refuse a transaction if payment cannot be verified or if fraudulent activity is suspected.